Frequently Asked Questions

How much does it cost to use Caravan Connect?

There are currently 5 different Caravan Connect tariffs – 1 Hour – £2.50 24 Hours – £5 7 Days – £15 ...

Can I pay for my Caravan Connect subscription over the phone?

We are not able to take payment over the phone. You need to subscribe and pay using our online payment ...

If I subscribe for 24 hours can I split this time over a longer period?

No. All of our packages are for the period stated in elapsed time. For example if you sign up at ...

Does my subscription automatically renew when it expires?

No it will not automatically renew, the next time you try to log in you will be notified that your ...

Does Caravan Connect work with my iPhone or does it just work on laptops?

You can use the internet via Caravan Connect using any wifi enabled device. Wifi enabled devices include – Windows Laptops ...

Can I use my Caravan Connect subscription on multiple devices at the same time?

No. You can only use your Caravan Connect subscription on one device at a time. If you need to access ...

Can I watch BBC iPlayer or Sky Go with Caravan Connect?

Caravan Connect is designed for casual web browsing and email access. Due to the physically remote locations of sites, it ...

How fast is the Caravan Connect internet connection?

The actual connection speed will vary depending on where the hotspot is geographically located, but typically Caravan Connect offers speeds ...

Can I use my Xbox or PlayStation with Caravan Connect?

We do not support use of the Xbox Live or the PlayStation Network with Caravan Connect. ...

How secure is Caravan Connect?

Caravan Connect is 100% secure, so if you are worried that anyone else at the park you are at can ...

Are there any restrictions with Caravan Connect?

There are no restrictions, however, we do exercise a fair usage policy whereby any user deemed to be using excessive ...

When trying to logon, it’s telling me my username or password are incorrect. What should I do?

If when logging on to Caravan Conenct, it is telling you that your Username or Password are incorrect, please double ...

If I have a problem, how can I get in contact with Caravan Connect?

If you have any problems using Caravan Connect, please get in touch with us! Phone – 020 7112 7770 E-mail ...